PROVIDING ENERGY EFFICIENT POWER MANAGEMENT

Privacy Policy

November 2010


At Solarienne, we respect your concerns about privacy and values our relationship with you. This Privacy Notice describes:

 

 

Our Notice also tells you how you may contact us to update your information, remove your name from our mailing lists or get answer to questions you may have about our privacy practices.

 

Our website is hosted in the US. We comply with applicable laws to safeguard your information.

 

Information We Collect and How We Use It

You may choose to provide personal information (such as your name, address, telephone number and email address) to us. We list below
the methods by which you may provide the information and the types of information you may submit. We also tell you how we may use
the information.


Get in Touch
If you communicate with our Customer Services department through the 'Get in Touch' link on our website, we may ask you for information such as your email address, your location, the type of our product you are interested and the type of customer you are (distributor, individual customer etc.). You may also choose to provide additional personal information, for example, in the form of an attachment or by post. We will hold these details in our customer services query database and use such personal information to respond to your questions and comments. We may also use such personal information to evaluate the quality of our products and services.


Sign up for News Letter
On our website, you may sign up to receive News Letter about products and services offered by Solarienne. You may also choose to receive information from carefully selected third parties. To sign up to receive these news letters, you must provide us with your personal information.


Ordering Our Product
On our website, you may choose to order our products. We may ask you to provide your name, email address, billing address and debit or credit card information (including card type, cardholder name, card number, expiry date and security code). Such personal information is collected for the purpose of providing you with your chosen products and/or services. We use industry-standard encryption technologies and a secure server for transferring and receiving credit card information exchanged with our website.


Other Website Features
We offer website visitors various features for their information and enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features.

 

Other Uses of Information
We may use the personal information you provide on our website for internal purposes, such as for website administration, data analytics and compliance purposes.

Product Warranty

Limited Lifetime Warranty

Solarienne warrants to the original end user purchaser of the product listed below that the product will be free from defects in materials and workmanship for the lifetime of the product. As used herein, "lifetime of the product" is defined as a period ending one (1) year after Solarienne discontinues manufacturing the product (as determined by Solarienne), but the warranty period shall be one (1) year from the date of purchase of the product by the original purchaser from Solarienne or an authorized Solarienne distributor. This limited lifetime warranty only applies to the original purchaser and is not transferable. In the event of a warranty claim under the limited lifetime warranty, the purchaser must provide satisfactory evidence of the date of purchase from Solarienne or an authorized Solarienne distributor and that it is the original purchaser. In the event of the sale or other transfer of the product by the original purchaser to a third party within one(1) year of the date of purchase of the product by the original purchaser, the warranty period shall be one (1) years from the date of purchase of the product by the original purchaser from Solarienne or an authorized Solarienne distributor.

 

If the product proves defective during the applicable warranty period, Solarienne, at its option, either will repair the defective product without charge for parts and labor, or will provide a replacement of an equivalent product (as determined by Solarienne) in exchange for the defective product. Parts, modules and replacement products used by Solarienne for warranty work may be new or reconditioned to like new performance. All replaced parts, modules and products become the property of Solarienne.


As used hereafter, "Customer" refers to the person or entity asserting rights under this warranty. In order to obtain service under this warranty, Customer must notify Solarienne of the defect before the expiration of the applicable warranty period and make suitable arrangements for the performance of service. Customer shall be responsible for packaging and shipping the defective product to the service center designated by Solarienne, shipping charges prepaid and with a copy of proof of purchase by the original purchaser. Solarienne shall pay for the return of the product to Customer if the shipment is to a location within the country in which the Solarienne service center is located. Customer shall be responsible for paying all shipping charges, duties, taxes, and any other charges for products returned to any other locations.


This warranty shall not apply to any defect, failure or damage caused by accident, ordinary wear and tear of mechanical components, use outside of the product's speci!cations, improper use or improper or inadequate maintenance and care. Solarienne shall not be obligated to furnish service under this warranty a) to repair damage resulting from attempts by personnel other than Solarienne representatives to install, repair or service the product; b) to repair damage resulting from improper use or connection to incompatible equipment; c) to repair any damage or malfunction caused by the use of non-Solarienne supplies; or d) to service a product that has been modi!ed or integrated with other products when the effect of such modi!cation or integration increases the time or difficulty of servicing the product.


THIS WARRANTY IS GIVEN BY SOLARIENNE WITH RESPECT TO THE PRODUCT IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. SOLARIENNE AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOLARIENNE'S RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. SOLARIENNE AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER SOLARIENNE OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.